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Terms of service

Welcome to Arcamall, your destination for women’s summer dresses. These Terms of Service (“Terms”) govern your use of our website (www.arcamall.com) (www.arcamall.com), operated through Shopify, and any purchases or interactions with Arcamall. By accessing our site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our website or services. For any questions, contact us at [email protected] (mailto:[email protected]).
 
Last Updated: June 21, 2025
 
 
1. General Conditions
  • Acceptance of Terms: By using our website, you confirm that you are at least 16 years old and agree to these Terms, as well as our Privacy Policy, Refund & Exchange Policy, and Shipping Policy.
  • Changes to Terms: We may update these Terms periodically. Changes will be posted on this page with a revised “Last Updated” date. Significant changes will be communicated via email or a website notice. Continued use of our site after updates constitutes acceptance.
  • Access Restrictions: We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including for suspected fraud, violation of these Terms, or unlawful activity.
 
2. Use of Our Website
  • Permitted Use: You may use our website to browse, purchase summer dresses, create an account, or contact us for support. You agree not to:
    • Use the site for illegal purposes or to violate any laws.
    • Attempt to hack, disrupt, or interfere with the site’s functionality (e.g., introducing viruses, DDoS attacks).
    • Reproduce, copy, or sell content from our site without permission.
  • Account Responsibilities: If you create an account, you are responsible for maintaining the confidentiality of your username and password. Notify us immediately at [email protected] (mailto:[email protected]) if you suspect unauthorized access.
  • Content Accuracy: We strive to ensure product descriptions, prices, and availability are accurate. However, errors may occur. We reserve the right to correct errors, update information, or cancel orders if information is inaccurate (e.g., incorrect pricing). You will be notified and offered a refund if applicable.
 
3. Products and Purchases
  • Product Availability: Our summer dresses are subject to availability. If an item is out of stock, we’ll notify you and offer a refund or alternative options.
  • Pricing: All prices are in U.S. Dollars (USD) and exclude shipping fees, taxes, or customs duties (for international orders). Prices may change without notice, but your order price is locked at checkout.
  • Payment: We accept payments via credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, and Afterpay, as outlined in our Payment Methods. Payments are processed securely through Shopify’s PCI DSS-compliant gateway.
  • Order Confirmation: Orders are confirmed only after successful payment authorization. We reserve the right to cancel orders for failed payments, fraud, or other violations.
  • Taxes and Duties: International customers are responsible for customs fees, duties, or taxes, as outlined in our Shipping Policy.
 
4. Shipping, Returns, and Exchanges
  • Shipping: Orders are shipped from our warehouse in Dongguan, China (Guangdong Jindun Clothing Co., Ltd., 91441900281842836C, No. 18 Yuxai Road, Nancheng Street, Dongguan City). Shipping costs and delivery times vary by region (e.g., 5-10 business days for U.S. standard shipping). See our Shipping Policy for details.
  • Returns & Exchanges: Eligible items can be returned or exchanged within 30 days of delivery, provided they are unused, unworn, and in original condition. Customers cover return shipping unless the item is defective or incorrect. See our Refund & Exchange Policy for full details.
  • Damaged or Defective Items: Report damaged or defective dresses within 7 days of delivery to [email protected] (mailto:[email protected]). We’ll provide a prepaid return label (U.S.) or reimburse shipping (international) and offer a replacement, refund, or store credit.
 
5. Intellectual Property
  • Ownership: All content on our website (e.g., images, product descriptions, logos, designs) is owned by Arcamall or its licensors and protected by copyright, trademark, and other laws.
  • Limited License: You are granted a limited, non-exclusive license to view and use our website for personal, non-commercial purposes. You may not copy, reproduce, distribute, or create derivative works without written permission.
  • User Content: If you submit content (e.g., reviews, photos), you grant Arcamall a non-exclusive, royalty-free license to use, display, and distribute it for promotional purposes (e.g., on social media or our website).
 
6. Third-Party Services
  • Payment Processors: We use third-party providers like Shopify Payments, PayPal, Klarna, and Afterpay to process transactions. Their terms and privacy policies apply.
  • Advertising: We use tracking pixels (e.g., Bigo Ads Pixel ID: 905658029422579968) to serve personalized ads for summer dresses or related products. You can opt out via our cookie settings or by emailing [email protected] (mailto:[email protected]).
  • Links: Our site may link to third-party websites (e.g., social media, carriers). We are not responsible for their content or practices.
 
7. Privacy
Your personal information is handled in accordance with our Privacy Policy. We collect data (e.g., contact details, browsing behavior) to process orders, provide support, and personalize your experience. You have rights to access, correct, or delete your data, as outlined in the Privacy Policy.
 
 
8. Limitation of Liability
  • As-Is Basis: Our website and products are provided “as is” without warranties, express or implied, including for merchantability or fitness for a particular purpose.
  • Liability Cap: To the extent permitted by law, Arcamall’s liability for any claim (e.g., product issues, website errors) is limited to the amount you paid for the product or service.
  • Exclusions: We are not liable for indirect, incidental, or consequential damages (e.g., loss of profits, data loss) arising from your use of our site or products.
 
9. Indemnification
You agree to indemnify and hold Arcamall, its affiliates, and employees harmless from any claims, losses, or damages (including legal fees) arising from your violation of these Terms, misuse of our website, or infringement of third-party rights.
 
 
10. Governing Law and Dispute Resolution
  • Governing Law: These Terms are governed by the laws of California, USA, without regard to conflict of law principles.
  • Disputes: Any disputes arising from these Terms or your use of our website will be resolved through negotiation. If unresolved, disputes will be handled in the courts of Los Angeles, California. You agree to submit to the jurisdiction of these courts.
 
11. Termination
We may suspend or terminate your access to our website or account if you violate these Terms, engage in fraudulent activity, or misuse our services. You may close your account at any time by contacting [email protected] (mailto:[email protected]).
 
 
12. Frequently Asked Questions (FAQs)
  1. What are the conditions for returns or exchanges?
    Eligible items can be returned or exchanged within 30 days if unused and in original condition. See our Refund & Exchange Policy.
  2. How do I know my payment is secure?
    We use 256-bit SSL encryption and PCI DSS-compliant processors (e.g., Shopify Payments). Full payment details are not stored. See our Payment Methods.
  3. Can I cancel or modify my order?
    Email [email protected] (mailto:[email protected]) within 24 hours of placing your order to request changes. After processing begins, changes may not be possible.
  4. What if I receive a defective dress?
    Report within 7 days to [email protected] (mailto:[email protected]) with photos. We’ll provide a prepaid return label (U.S.) or reimburse shipping (international) and offer a replacement, refund, or store credit.
  5. How do you use my data?
    We use your data for order fulfillment, support, and personalized ads (e.g., via Bigo Ads). See our Privacy Policy for details.
  6. Can I use your website content?
    No, our content (e.g., images, descriptions) is protected by copyright. Contact us for permission to use it.
     
     
    Thank you for choosing Arcamall for your women’s summer dresses. We’re committed to providing a transparent, fair, and enjoyable shopping experience. By using our website, you agree to these Terms, and we look forward to serving you!

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