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Payment Method

At Arcamall, we strive to make your shopping experience seamless, secure, and convenient. Our payment process is designed to accommodate a variety of preferences, ensuring you can purchase your favorite summer dresses with ease. Below, you’ll find detailed information about our accepted payment methods, supported currencies, payment policies, security measures, and answers to common questions. If you need further assistance, feel free to contact us at [email protected] (mailto:[email protected]).
 
 
Accepted Payment Methods
We offer a range of secure payment options to suit your needs:
  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • Digital Wallets:
    • PayPal
    • Apple Pay
    • Google Pay
  • Shop Pay:
    • A fast, secure checkout option powered by Shopify, allowing you to save your payment details for future purchases.
  • Buy Now, Pay Later:
    • Klarna (available for U.S. customers): Pay in 4 interest-free installments or over time, subject to eligibility.
    • Afterpay (available for U.S. customers): Split your purchase into 4 interest-free payments, subject to approval.
  • Bank Transfers (for select orders):
 
Note: Payment methods may vary based on your location within the U.S. All options are displayed at checkout.
Supported Currencies
  • Primary Currency: U.S. Dollar (USD)
    • All prices on our Shopify store are listed in USD, and transactions are processed in USD.
  • Currency Conversion: If you’re using a non-USD payment method (e.g., a card issued outside the U.S.), your bank or payment provider may apply a currency conversion fee. Arcamall is not responsible for these fees, and we recommend checking with your provider for details.
 
Payment Policies
  • Order Confirmation: Payments are processed at the time of checkout. Your order is confirmed only after successful payment authorization.
  • Pending Payments: For Buy Now, Pay Later options (Klarna, Afterpay), approval is subject to the provider’s terms. If your application is declined, you can select an alternative payment method at checkout.
  • Failed Payments: If a payment fails (e.g., due to insufficient funds or incorrect details), you’ll receive an email notification with instructions to retry within 48 hours. Unresolved payments may result in order cancellation.
  • Refunds: Refunds are processed to the original payment method within 5-10 business days, per our Return Policy. For Klarna or Afterpay, refunds are adjusted against your payment plan. Additional details are available at checkout or via [email protected] (mailto:[email protected]).
  • No Cash on Delivery: We do not offer cash-on-delivery options at this time.
 
Payment Security
Your security is our priority. Arcamall employs industry-leading measures to protect your payment information:
  • Shopify Payments: Our checkout is powered by Shopify’s secure payment gateway, compliant with PCI DSS (Payment Card Industry Data Security Standard).
  • SSL Encryption: All transactions are encrypted using 256-bit SSL (Secure Sockets Layer) technology, ensuring your data is safe from unauthorized access.
  • Fraud Protection: We use advanced fraud detection tools to verify transactions, protecting both you and Arcamall from fraudulent activity.
  • No Data Storage: Arcamall does not store your full payment details. Sensitive information (e.g., card numbers) is handled securely by our payment processors (Shopify, PayPal, Klarna, etc.).
  • Trusted Partners: Our payment providers (Visa, PayPal, Klarna, etc.) are globally recognized for their robust security standards.
 
If you suspect any unauthorized activity, please contact us immediately at [email protected] (mailto:[email protected]) or reach out to your payment provider.
Frequently Asked Questions (FAQs)
  1. What payment methods can I use?
    We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, and Afterpay. Bank transfers are available for bulk orders (contact us for details).
  2. Can I pay in a currency other than USD?
    All transactions are processed in USD. If your card or account uses another currency, your bank may apply a conversion fee.
  3. Is it safe to shop on Arcamall?
    Absolutely. Our checkout is secured with 256-bit SSL encryption and PCI DSS-compliant payment processing. We partner with trusted providers like Shopify and PayPal to ensure your data is protected.
  4. Why was my payment declined?
    Payments may be declined due to insufficient funds, incorrect details, or fraud detection flags. Check your payment details or try another method. Contact [email protected] (mailto:[email protected]) or your bank for assistance.
  5. How do Klarna and Afterpay work?
    Klarna and Afterpay allow you to split your purchase into 4 interest-free payments or pay over time (subject to approval). Select the option at checkout, and follow the provider’s instructions. Refunds are adjusted against your payment plan.
  6. Can I change my payment method after placing an order?
    Unfortunately, payment methods cannot be changed after checkout. If your payment fails, we’ll notify you to retry with a new method. For further help, email [email protected] (mailto:[email protected]).
  7. When will I be charged for my order?
    For credit/debit cards, digital wallets, and Shop Pay, you’re charged at checkout. For Klarna or Afterpay, the first installment is charged at checkout, with remaining payments per the provider’s schedule.
  8. What if I don’t see my preferred payment method?
    Payment options may vary by location or device. If your preferred method isn’t available, contact us at [email protected] (mailto:[email protected]) for assistance.
 
Contact Us
We’re here to help with any payment-related questions or concerns. Reach out to our customer support team at:
Email: [email protected]
Response Time: We typically reply within 24-48 hours, Monday through Friday.
 
 
Thank you for choosing Arcamall! We’re committed to making your shopping experience for our summer dresses as smooth and secure as possible. Happy shopping!

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