Privacy Policy

• Contact Details: Name, email address, phone number, and shipping/billing address provided during checkout, account creation, or when contacting customer support.
• Payment Information: Credit/debit card details, digital wallet data (e.g., PayPal, Apple Pay, Google Pay), or Buy Now, Pay Later details (e.g., Klarna, Afterpay), processed securely by our payment providers.
• Order Information: Purchase history, product preferences (e.g., summer dress styles, sizes), and details related to returns or exchanges.
• Account Information: Username, encrypted password, and preferences if you create an Arcamall account.

• Browsing Data: IP address, browser type, device information, operating system, and website interactions (e.g., pages visited, items viewed).
• Cookies and Tracking Technologies: Data collected via cookies, web beacons, or tracking pixels (e.g., Bigo Ads Pixel ID: 905658029422579968) to analyze site performance, personalize content, and deliver targeted ads.
• Analytics Data: Aggregated insights on user behavior (e.g., click patterns, time on site) collected through tools like Google Analytics or Shopify Analytics.

• Social Media: Publicly available data (e.g., username, comments) when you interact with us on platforms like Instagram, TikTok, or Facebook.
• Payment Processors: Transaction-related data from providers like Shopify Payments, PayPal, Klarna, or Afterpay to process payments or refunds.

• Order Fulfillment: Process and ship orders, manage returns/exchanges, and provide order updates.
• Customer Support: Respond to inquiries, resolve issues, and offer personalized assistance.
• Marketing & Personalization: Send promotional emails, newsletters, or targeted ads (e.g., via Bigo Ads for summer dresses), with your consent where required by law.
• Website Optimization: Analyze browsing patterns to improve site functionality, design, and product offerings.
• Fraud Prevention: Detect and prevent fraudulent transactions or unauthorized account access.
• Legal Compliance: Fulfill legal obligations, such as tax reporting or responding to regulatory requests.

• Service Providers: With trusted partners who support our operations, such as:
  • Shipping companies (e.g., USPS, FedEx) for order delivery.
  • Payment processors (e.g., Shopify Payments, PayPal) for secure transactions.
  • Marketing platforms (e.g., email providers, Bigo Ads) for campaigns.
• Legal Obligations: When required by law, such as in response to a court order, subpoena, or government inquiry.
• Business Transfers: If Arcamall undergoes a merger, acquisition, or asset sale, your data may be transferred to the new entity, with continued privacy protections.
• Advertising Partners: Anonymized or aggregated data may be shared with ad platforms (e.g., Bigo Ads) to track ad performance or serve relevant ads for summer dresses.

• Essential Cookies: Enable core website features, such as maintaining your cart or login session.
• Analytics Cookies: Collect data on site usage (e.g., via Google Analytics, Shopify Analytics) to enhance performance.
• Advertising Cookies: Support targeted ads through platforms like Bigo Ads (Pixel ID: 905658029422579968), promoting summer dresses or related products.
• Consent Management: On your first visit, a cookie consent banner allows you to accept, reject, or customize preferences. You can manage cookie settings via your browser or the “Cookie Preferences” link in our website footer.

• Encryption: All transactions are protected with 256-bit SSL (Secure Sockets Layer) encryption.
• PCI Compliance: Our payment gateway (Shopify Payments) adheres to PCI DSS (Payment Card Industry Data Security Standard) requirements.
• No Storage: We do not store full credit card details. Payment data is handled securely by trusted processors (e.g., PayPal, Klarna, Afterpay).
• Fraud Detection: We employ advanced tools to identify and prevent fraudulent transactions.

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccurate or incomplete information.
• Deletion: Request removal of your data, subject to legal retention requirements.
• Restriction: Limit how we process your data in certain cases.
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications or opt out of targeted ads (e.g., Bigo Ads).
• CCPA (California Residents): Request disclosure of data collected, opt out of data “sales” (we do not sell data), and request deletion.
• GDPR (EU Residents): Additional rights include objecting to processing and filing complaints with a data protection authority.

• Order Data: Kept for 7 years to comply with tax and legal obligations.
• Account Data: Retained until you request deletion or your account is inactive for 2 years.
• Browsing/Analytics Data: Anonymized data is stored for up to 26 months (per Google Analytics defaults).
• Marketing Data: Removed upon unsubscribe or opt-out, unless required for legal purposes.

• Encryption: SSL encryption for all data transmissions.
• Access Controls: Limited access to personal data for authorized staff only.
• Regular Audits: Ongoing security reviews to address vulnerabilities.
• Third-Party Compliance: Our partners (e.g., Shopify, Bigo Ads) are contractually required to maintain high security standards.

1. What information do you collect?
   We collect contact details, payment data, order history, browsing data, and analytics to process orders, provide support, and improve our services.
2. How do you use my data for advertising?
   We use tools like Bigo Ads (Pixel ID: 905658029422579968) to deliver personalized ads for summer dresses. You can opt out via cookie settings or by emailing us.
3. Is my payment information secure?
   Yes, we use 256-bit SSL encryption and PCI DSS-compliant processors. Full payment details are not stored on our servers.
4. How can I unsubscribe from marketing emails?
   Click the “unsubscribe” link in our emails or email [email protected] (mailto:[email protected]) to opt out.
5. How do I request my data or deletion?
   Email [email protected] (mailto:[email protected]) with your request. We’ll respond within 30 days.
6. Why is my data transferred internationally?
   Our operations in the U.S. and China require data transfers to fulfill orders and provide services. We use SCCs to ensure compliance with privacy laws.

• Email: [email protected] (mailto:[email protected])
  • Response Time: 24-48 hours, Monday through Friday (U.S. Pacific Time).
• Phone: +86 15878485288
  • Hours: Monday to Friday, 9:00 AM – 5:00 PM (China Standard Time).
• Warehouse Address:
  Guangdong Jindun Clothing Co., Ltd.
  91441900281842836C
  No. 18 Yuxai Road, Nancheng Street,
  Dongguan City, Guangdong Province, China