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Shipping Policy

At Arcamall, we are committed to delivering our women’s summer dresses to you promptly and reliably. This Shipping Policy outlines our shipping methods, costs, delivery times, and key information to ensure a smooth shopping experience. If you have any questions, please contact us at [email protected] (mailto:[email protected]).
 
Last Updated: June 21, 2025
 
 
Shipping Overview
We ship from our warehouse in Dongguan, Guangdong, China (Guangdong Jindun Clothing Co., Ltd., 91441900281842836C, No. 18 Yuxai Road, Nancheng Street, Dongguan City). Orders are processed and shipped within 1-3 business days (Monday through Friday, excluding holidays). Once shipped, you’ll receive a tracking number via email to monitor your package’s progress.
 
 
Shipping Destinations and Costs
Arcamall offers worldwide shipping to select countries. Below are the shipping costs and estimated delivery times for key regions. All prices are in U.S. Dollars (USD), and shipping fees are calculated at checkout based on your location and selected method.
 
 
United States
  • Standard Shipping:
    • Cost: $8.99 (free on orders over $75)
    • Estimated Delivery: 5-10 business days after processing
    • Carrier: USPS or FedEx Ground
  • Express Shipping:
    • Cost: $19.99
    • Estimated Delivery: 3-5 business days after processing
    • Carrier: FedEx Express or DHL Express
 
Canada
  • Standard Shipping:
    • Cost: $12.99 (free on orders over $100)
    • Estimated Delivery: 7-12 business days after processing
    • Carrier: Canada Post or DHL
  • Express Shipping:
    • Cost: $24.99
    • Estimated Delivery: 4-7 business days after processing
    • Carrier: DHL Express
 
United Kingdom
  • Standard Shipping:
    • Cost: $14.99 (free on orders over $120)
    • Estimated Delivery: 8-14 business days after processing
    • Carrier: Royal Mail or DHL
  • Express Shipping:
    • Cost: $29.99
    • Estimated Delivery: 4-8 business days after processing
    • Carrier: DHL Express or UPS
 
European Union (e.g., France, Germany, Italy, Spain)
  • Standard Shipping:
    • Cost: $15.99 (free on orders over $130)
    • Estimated Delivery: 10-15 business days after processing
    • Carrier: Local postal services (e.g., La Poste, Deutsche Post) or DHL
  • Express Shipping:
    • Cost: $34.99
    • Estimated Delivery: 5-9 business days after processing
    • Carrier: DHL Express or UPS
 
Australia
  • Standard Shipping:
    • Cost: $13.99 (free on orders over $110)
    • Estimated Delivery: 8-14 business days after processing
    • Carrier: Australia Post or DHL
  • Express Shipping:
    • Cost: $29.99
    • Estimated Delivery: 4-8 business days after processing
    • Carrier: DHL Express
 
Southeast Asia (e.g., Singapore, Malaysia, Thailand, Vietnam)
  • Standard Shipping:
    • Cost: $9.99 (free on orders over $80)
    • Estimated Delivery: 6-12 business days after processing
    • Carrier: Local postal services or DHL
  • Express Shipping:
    • Cost: $22.99
    • Estimated Delivery: 3-6 business days after processing
    • Carrier: DHL Express
 
Other Regions
  • Rest of World (e.g., Japan, South Korea, Middle East, etc.):
    • Cost: Starts at $19.99 (varies by country; calculated at checkout)
    • Estimated Delivery: 10-20 business days after processing (varies by country)
    • Carrier: DHL, UPS, or local postal services
    • Note: Contact [email protected] (mailto:[email protected]) to confirm availability and costs for your country.
 
Important Notes
  • Processing Time: Orders are processed within 1-3 business days. This does not include weekends or holidays (e.g., Chinese New Year, U.S. Thanksgiving).
  • Delivery Time: Estimated delivery times begin after processing and exclude customs delays, weekends, and holidays. Times are estimates, not guarantees, as delays may occur due to weather, carrier issues, or customs processes.
  • Customs and Duties:
    • International orders (outside China) may incur customs fees, duties, or taxes, which are the responsibility of the customer. These fees vary by country and are not included in Arcamall’s shipping costs.
    • We recommend checking with your local customs authority for details. Arcamall is not responsible for delays caused by customs clearance.
  • Tracking: A tracking number is provided via email once your order ships. Use it to monitor your package on the carrier’s website (e.g., USPS, DHL).
  • Lost or Delayed Shipments:
    • If your order is delayed beyond the estimated delivery time, contact us at [email protected] (mailto:[email protected]) with your order number and tracking details.
    • For lost packages, we’ll work with the carrier to investigate and provide a resolution (replacement or refund) within 30 days of the claim.
 
Shipping Restrictions
  • Non-Deliverable Regions: We currently do not ship to certain regions due to logistical constraints (e.g., remote areas, sanctioned countries). If your country isn’t listed at checkout, email [email protected] (mailto:[email protected]) to inquire.
  • Address Accuracy: Please ensure your shipping address is correct at checkout. Arcamall is not responsible for delays or losses due to incorrect addresses. Contact us within 24 hours of placing your order to update details.
Special Cases
  • Pre-Orders or Backordered Items: Some summer dresses may be pre-order or backordered. These items may have extended processing times (noted at checkout). Delivery estimates will be provided in the product description.
  • Bulk Orders: For wholesale or large orders, shipping costs and times may vary. Contact [email protected] (mailto:[email protected]) for a custom quote.
  • Holiday Seasons: During peak periods (e.g., Black Friday, Christmas), processing and delivery times may be extended due to high demand or carrier delays. Order early to avoid delays.
 
Returns and Exchanges
 
 
Shipping fees for returns or exchanges are governed by our Refund & Exchange Policy:
  • Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item).
  • For damaged or defective dresses, Arcamall provides a prepaid return label (U.S. customers) or reimburses shipping costs (international customers).
  • Exchanges are shipped at no additional cost within the U.S.; international exchanges may incur additional fees.
 
Frequently Asked Questions (FAQs)
  1. How long does shipping take?
    Shipping times vary by region (see above). For example, U.S. standard shipping takes 5-10 business days, while express shipping takes 3-5 business days after processing (1-3 business days).
  2. How much is shipping?
    Costs depend on your location and method (e.g., $8.99 for U.S. standard, free over $75). Check the table above or view fees at checkout.
  3. Do you ship internationally?
    Yes, we ship to the U.S., Canada, UK, EU, Australia, Southeast Asia, and select other regions. Email us for availability in unlisted countries.
  4. Will I pay customs fees?
    International orders may incur customs duties or taxes, which are your responsibility. Contact your local customs office for details.
  5. Can I track my order?
    Yes, you’ll receive a tracking number via email once your order ships. Use it on the carrier’s website to monitor your package.
  6. What if my order is lost or delayed?
    Contact [email protected] (mailto:[email protected]) with your order number and tracking details. We’ll investigate and provide a resolution (replacement or refund) for lost packages.
  7. Can I change my shipping address?
    Email us within 24 hours of placing your order. After shipment, address changes may not be possible.
  8. Why is my shipping taking longer than expected?
    Delays may occur due to customs, weather, or carrier issues. Contact us if your order exceeds the estimated delivery time.
 
Thank you for shopping with Arcamall! We’re dedicated to delivering your summer dresses quickly and safely, ensuring you can enjoy your new favorites as soon as possible.

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